Career

At Milk Infotech, you will meet real people solving real problems by creating value in the virtual space. The scope is unlimited. The work-life balance is perfect. The possibilities are infinite.It’s where the future is ready to be created. Yours too.

Open Positions

Customer Service Executive

To manage large amount of incoming calls and customer service inquiries.
To handle customer complaints, provide appropriate solutions and alternatives within the time.
To take follow ups to ensure resolution. Keep records of customer interactions in CRM.
Identifying and assessing customers’ needs to achieve satisfaction
Follow communication procedures, guidelines and policies.

Experience Required

Upto 3 yr (Max)

Working Requirements

Basic XL Skills & Familiarity with CRM systems and practices.
Good communication skills
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of customers.
Open to work for 6 days in the window of 8AM to 8PM in 4 shifts (08:00 to 5:00 PM, 9:00 to 6:00 PM, 10:00 to 7:00 PM & 11:00 to 08:00 PM).
Open to work on Sunday.
No cabs & meal facility.

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