Career
At Milk Infotech, you will meet real people solving real problems by creating value in the virtual space. The scope is unlimited. The work-life balance is perfect. The possibilities are infinite.It’s where the future is ready to be created. Yours too.
Open Positions
Customer Service Executive
- To manage large amount of incoming calls and customer service inquiries.
- To handle customer complaints, provide appropriate solutions and alternatives within the time.
- To take follow ups to ensure resolution. Keep records of customer interactions in CRM.
- Identifying and assessing customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines and policies.
Upto 3 yr (Max)
Working Requirements
- Basic XL Skills & Familiarity with CRM systems and practices.
- Good communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of customers.
- Open to work for 6 days in the window of 8AM to 8PM in 4 shifts (08:00 to 5:00 PM, 9:00 to 6:00 PM, 10:00 to 7:00 PM & 11:00 to 08:00 PM).
- Open to work on Sunday.
- No cabs & meal facility.